OJSTOHelp Center

OJSTO HELP CENTER

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Help that fits your work

From creating your account to following a shipment and its payment.

I am a seller

Create shipments, follow deliveries and understand collection and your wallet.

Seller guides ↗

I am a courier

Verify your account, choose jobs, deliver shipments and manage wallet credit.

Courier guides ↗

Shipments & delivery

27 guides

Shipments & delivery

9
Create a shipping order step by stepAn order records the parcel, recipient, collection method and shipping charge so a courier can choose suitable work.Required order fields and validation messagesField limits keep shipment information clear and usable; validation messages explain invalid entries.Ojsto order ID and your waybill referenceThe Ojsto order ID is the platform shipment reference; the waybill reference is an optional code supplied by the seller.Track shipments from seller HomeHome groups shipments looking for a courier, awaiting pickup and out for delivery.Understand shipment and settlement statusesShipment status describes delivery progress; settlement status describes money. One completing does not automatically mean the other has completed.Edit, pause or cancel a shipmentYou can edit before courier acceptance. Once a courier is assigned, actions depend on whether the parcel has physically been collected.Find an order and read its detailsOrder details group the parcel, recipient, pickup and collection information into sections you can expand when needed.Search shipments and export to ExcelThe shipments table supports search and tracking, with Excel export available in the seller web portal and app.Choose delivery transport and understand its price effectDelivery transport is part of the order and affects courier suitability and the base shipping charge.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.