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OJSTO HELP CENTER

Every step, made clear.

Choose your seller or courier guide and find the answer you need.

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Help that fits your work

From creating your account to following a shipment and its payment.

I am a seller

Create shipments, follow deliveries and understand collection and your wallet.

Seller guides ↗

I am a courier

Verify your account, choose jobs, deliver shipments and manage wallet credit.

Courier guides ↗

Browse help topics

27 guides

Getting started

2

What is Ojsto and how do you get started?Ojsto connects sellers with couriers and brings shipment tracking, collection and communication into one account.Register as a courier and prepare your accountCouriers register in the app. You can browse before verification, but accepting shipments requires an approved account.

Account & security

4

Recover your password with an email codePassword recovery uses the email registered to your account and a code sent to it; your old password is never emailed.Protect your account and shipment informationAccount security starts with a private password, verifying who you deal with and sharing shipment data only when necessary.Upload identity images and track account approvalCourier activation needs a portrait and both sides of the identity card, followed by Ojsto review.View all guides (4) ↗

Shipments & delivery

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Ojsto order ID and your waybill referenceThe Ojsto order ID is the platform shipment reference; the waybill reference is an optional code supplied by the seller.Understand shipment and settlement statusesShipment status describes delivery progress; settlement status describes money. One completing does not automatically mean the other has completed.Choose suitable available shipmentsHome shows available jobs with pickup, destination, weight, collection and shipping charges so you can decide before accepting.View all guides (7) ↗

Wallet & payments

9

Calculate shipping and extra weightShipping combines the base charge after transport adjustment with extra-weight cost, separately from COD.Add a payout account and choose a defaultA payout account receives your withdrawals. You can save multiple destinations and choose a default.Direct collection, Ojsto collection and protectionThe collection choice determines wallet reserves and settlement, without changing the need to collect the correct amount from the recipient.View all guides (9) ↗

Places & schedules

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Preferred delivery areas and shipment filtersPreferred areas concern recipient destinations only and help control visible jobs and new-job notifications.

Messages & support

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Communicate through shipment messagesShipment messages connect the seller and assigned courier for the same order and keep communication in context.Rate the seller or courier after deliveryAfter delivery, each party can rate the other, and the average appears beside the account photo.Send a help request and follow the replyA help request handles account or app-use issues through a subject, message and replies tracked in Inbox.View all guides (4) ↗

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.