OJSTOHelp Center

OJSTO HELP CENTER

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Help that fits your work

From creating your account to following a shipment and its payment.

I am a seller

Create shipments, follow deliveries and understand collection and your wallet.

Seller guides ↗

I am a courier

Verify your account, choose jobs, deliver shipments and manage wallet credit.

Courier guides ↗

Wallet & payments

27 guides

Wallet & payments

9
Calculate shipping and extra weightShipping combines the base charge after transport adjustment with extra-weight cost, separately from COD.Add a payout account and choose a defaultA payout account receives your withdrawals. You can save multiple destinations and choose a default.Direct collection, Ojsto collection and protectionThe collection choice determines wallet reserves and settlement, without changing the need to collect the correct amount from the recipient.Worked example of COD reserves, fees and settlementThis is an illustrative example, not a fixed quote: courier credit 1000, COD 200 and shipping 200 EGP.Top up courier credit and attach transfer evidenceA top-up starts with an actual transfer to Ojsto’s displayed destination, followed by a review request with amount and receipt.Request a courier wallet withdrawalRequest a transfer from available wallet credit to a saved payout account; it is reviewed before money is transferred.Negative balances and accepting new workDelivery commission may make a wallet negative, but new job acceptance stops at the debt threshold.Financial complaints and their effect on settlementA financial complaint concerns a shipment/collection dispute and may hold settlement until the facts are reviewed.Read monthly wallet activity and transfersFinancial history lists movements, references and balances, separating shipping, collection, fees and withdrawals.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.