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OJSTO HELP CENTER

Every step, made clear.

Choose your seller or courier guide and find the answer you need.

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Help that fits your work

From creating your account to following a shipment and its payment.

I am a seller

Create shipments, follow deliveries and understand collection and your wallet.

Seller guides ↗

I am a courier

Verify your account, choose jobs, deliver shipments and manage wallet credit.

Courier guides ↗

Messages & support

38 guides

Messages & support

4

Communicate through shipment messagesShipment messages connect the seller and assigned courier for the same order and keep communication in context.Rate the seller or courier after deliveryAfter delivery, each party can rate the other, and the average appears beside the account photo.Send a help request and follow the replyA help request handles account or app-use issues through a subject, message and replies tracked in Inbox.Shipment notifications and wallet emailsNotifications and emails announce new events, while order and wallet details in your account remain the reference.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.