OJSTOHelp Center

STEP-BY-STEP GUIDE

Worked example of COD reserves, fees and settlement

This is an illustrative example, not a fixed quote: courier credit 1000, COD 200 and shipping 200 EGP.

Step 1 — At acceptance

Assume Ojsto collection. The 200 COD reserve leaves courier available credit 800 and held COD 200.

Step 2 — At delivery

A 10% commission on 200 shipping is 20. Courier available credit becomes 780 while COD remains in its hold workflow until settlement.

Step 3 — After 24 hours without a complaint

Assuming a 5 EGP seller fee and 5% COD protection fee, seller credit is 200 - 5 - 10 = 185 EGP. The courier’s COD reserve is consumed and becomes zero.

Before you confirm

Ojsto fees total 35 in this example: 20 shipping commission + 5 seller fee + 10 protection.

These assumptions explain the calculation. Actual order pricing and fees are the reference. Consuming a reserve is not a second available-balance debit.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Why is the courier COD reserve not returned after successful delivery? Settlement consumes it for seller proceeds; it is not new courier credit.

You may also need

Calculate shipping and extra weightShipping combines the base charge after transport adjustment with extra-weight cost, separately from COD.Add a payout account and choose a defaultA payout account receives your withdrawals. You can save multiple destinations and choose a default.Direct collection, Ojsto collection and protectionThe collection choice determines wallet reserves and settlement, without changing the need to collect the correct amount from the recipient.Top up courier credit and attach transfer evidenceA top-up starts with an actual transfer to Ojsto’s displayed destination, followed by a review request with amount and receipt.Request a courier wallet withdrawalRequest a transfer from available wallet credit to a saved payout account; it is reviewed before money is transferred.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.