Direct collection, Ojsto collection and protection

Step 1 — Direct handling

The seller and courier handle their settlement directly. Ojsto does not reserve the courier’s COD for this option.

Step 2 — Through Ojsto

Acceptance reserves the full COD from the courier’s available balance. Insufficient credit prevents acceptance.

Step 3 — At delivery

The courier confirms actual delivery. Ojsto commission applies to total shipping, and the protected collection settlement waiting period begins.

Step 4 — After the wait

Ojsto collection becomes the seller’s available credit after 24 hours without a financial complaint holding settlement, minus recorded service and protection fees.

Before you confirm

COD excludes shipping. Cash collected by the courier is not the same as wallet balance.

Current fees include the seller’s fixed fee and courier shipping commission; the protection percentage applies only to Ojsto collection. Read the displayed breakdown before agreeing.

Protection is not an immediate payment for every claim. Complaints and shipment evidence are reviewed under service terms. Never confirm an undelivered order to accelerate settlement.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Does protection apply to direct handling? No. The collection-protection percentage belongs to the Ojsto option; check other recorded fees separately.