OJSTOHelp Center

STEP-BY-STEP GUIDE

Read monthly wallet activity and transfers

Financial history lists movements, references and balances, separating shipping, collection, fees and withdrawals.

Step 1 — Choose the month

Open monthly financial activity from Wallet and select the available period.

Step 2 — Open the reference

Inspect transaction/shipment details and movement type, not just the amount.

Step 3 — Check payouts

Confirmed payout transfers are distinguished in history. A withdrawal awaiting review is not an executed transfer.

Before you confirm

Available balance, COD holds and withdrawal reserves are different. Consuming a hold is not another available-balance debit.

Related-party details show only necessary information. A visible name/ID does not prove account ownership.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Is clearing a payout reserve another debit? No. It was reserved at request time; confirmation consumes that reserve without a second available-balance debit.

You may also need

Calculate shipping and extra weightShipping combines the base charge after transport adjustment with extra-weight cost, separately from COD.Add a payout account and choose a defaultA payout account receives your withdrawals. You can save multiple destinations and choose a default.Direct collection, Ojsto collection and protectionThe collection choice determines wallet reserves and settlement, without changing the need to collect the correct amount from the recipient.Worked example of COD reserves, fees and settlementThis is an illustrative example, not a fixed quote: courier credit 1000, COD 200 and shipping 200 EGP.Seller balance and withdrawal requestsAvailable credit can be requested for payout; pending amounts wait for settlement conditions or request processing.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.