OJSTOHelp Center

STEP-BY-STEP GUIDE

Rate the seller or courier after delivery

After delivery, each party can rate the other, and the average appears beside the account photo.

Step 1 — Open the delivered order

Check that it is DELIVERED and you are a party to the shipment.

Step 2 — Give a fair rating

Select a score and leave a factual comment without abuse or personal information.

Step 3 — Read the average

The score and stars reflect recorded ratings, including fractional stars where appropriate.

Before you confirm

Do not use ratings to threaten someone or demand outside payments.

For a dispute or error, contact support with the shipment ID rather than publishing another party’s information.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Can I rate someone unrelated to my order? No. Ratings concern the linked parties after delivery.

You may also need

Communicate through shipment messagesShipment messages connect the seller and assigned courier for the same order and keep communication in context.Send a help request and follow the replyA help request handles account or app-use issues through a subject, message and replies tracked in Inbox.Shipment notifications and wallet emailsNotifications and emails announce new events, while order and wallet details in your account remain the reference.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.