OJSTOHelp Center

STEP-BY-STEP GUIDE

Communicate through shipment messages

Shipment messages connect the seller and assigned courier for the same order and keep communication in context.

Step 1 — Open the conversation

Use shipment messages or Messages and choose the correct order conversation.

Step 2 — Be clear

State the action, timing or issue without informally changing recorded collection amounts through messages.

Step 3 — Follow replies

Check new messages and shipment status. Use support or a financial complaint when Ojsto intervention is needed.

Before you confirm

A message is not a bank transfer or automatic shipment-status change.

Never share passwords, verification codes or ID-card images with the other party.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Does writing delivered in a message change status? No. Use the delivery confirmation action after actual delivery.

You may also need

Rate the seller or courier after deliveryAfter delivery, each party can rate the other, and the average appears beside the account photo.Send a help request and follow the replyA help request handles account or app-use issues through a subject, message and replies tracked in Inbox.Shipment notifications and wallet emailsNotifications and emails announce new events, while order and wallet details in your account remain the reference.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.