OJSTOHelp Center

STEP-BY-STEP GUIDE

Seller balance and withdrawal requests

Available credit can be requested for payout; pending amounts wait for settlement conditions or request processing.

Step 1 — Read the wallet

Distinguish available credit, Pending and withdrawal reserves. Delivery does not itself mean a bank payout.

Step 2 — Prepare a destination

Add a payout account and set a default under Payout accounts.

Step 3 — Request

Enter amount and receiving account in Wallet and submit. The amount is reserved for review.

Step 4 — After transfer

Follow the request and financial history. Confirmation consumes the hold without another debit for the same request.

Before you confirm

Ojsto collection settles net of recorded fixed/protection fees. Direct handling does not imply the seller’s money entered the platform wallet.

Outstanding fees can create a negative balance. Withdrawals still require sufficient available credit.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Can I withdraw Pending funds? No. Withdrawals use available credit after settlement conditions and existing holds.

You may also need

Calculate shipping and extra weightShipping combines the base charge after transport adjustment with extra-weight cost, separately from COD.Add a payout account and choose a defaultA payout account receives your withdrawals. You can save multiple destinations and choose a default.Direct collection, Ojsto collection and protectionThe collection choice determines wallet reserves and settlement, without changing the need to collect the correct amount from the recipient.Worked example of COD reserves, fees and settlementThis is an illustrative example, not a fixed quote: courier credit 1000, COD 200 and shipping 200 EGP.Top up courier credit and attach transfer evidenceA top-up starts with an actual transfer to Ojsto’s displayed destination, followed by a review request with amount and receipt.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.