OJSTOHelp Center

STEP-BY-STEP GUIDE

Understand shipment and settlement statuses

Shipment status describes delivery progress; settlement status describes money. One completing does not automatically mean the other has completed.

Step 1 — NEW and PICKUP

NEW waits for a courier. Acceptance changes it to PICKUP and removes it from other couriers’ available list.

Step 2 — OUT FOR DELIVERY and DELIVERED

These indicate delivery started and delivery confirmed. Check the details before confirming a stage.

Step 3 — PENDING and CANCELLED

PENDING is a temporary stop needing a reason and next step. CANCELLED follows the permitted cancellation workflow; a financial step may still remain pending.

Before you confirm

Status names remain in English even in the Arabic interface. Never confirm delivery before it actually occurs.

Ojsto collection settlement waits for its prescribed period after delivery and may be held by a linked financial complaint.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Does DELIVERED mean money reached my bank? No. Delivery, settlement, withdrawal requests and bank payout are different stages.

You may also need

Create a shipping order step by stepAn order records the parcel, recipient, collection method and shipping charge so a courier can choose suitable work.Required order fields and validation messagesField limits keep shipment information clear and usable; validation messages explain invalid entries.Ojsto order ID and your waybill referenceThe Ojsto order ID is the platform shipment reference; the waybill reference is an optional code supplied by the seller.Track shipments from seller HomeHome groups shipments looking for a courier, awaiting pickup and out for delivery.Edit, pause or cancel a shipmentYou can edit before courier acceptance. Once a courier is assigned, actions depend on whether the parcel has physically been collected.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.