OJSTOHelp Center

STEP-BY-STEP GUIDE

Required order fields and validation messages

Field limits keep shipment information clear and usable; validation messages explain invalid entries.

Step 1 — Names and digits

Recipient name accepts up to 50 Arabic or Latin letters, without digits or punctuation. Use Latin digits for mobile and COD.

Step 2 — Weights and amounts

Weight is an integer from 1 to 99, with no fractions. COD is an integer up to 99999 and excludes shipping.

Step 3 — Text limits

Waybill reference allows up to 20 Latin letters/digits without punctuation; contents 100 characters; address 250; landmark 50; location link 500.

Step 4 — Correct the error

Read the required-field star and error message, fix the specific issue and submit once.

Before you confirm

The written address must identify the place clearly even when a map link is included. A Google Maps link does not replace recipient details.

Validation does not guarantee the facts are correct. Accurate entry and review start with the seller.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Why is COD 100000 rejected? The current per-order maximum is 99999, using Latin digits and no decimal fractions.

You may also need

Create a shipping order step by stepAn order records the parcel, recipient, collection method and shipping charge so a courier can choose suitable work.Ojsto order ID and your waybill referenceThe Ojsto order ID is the platform shipment reference; the waybill reference is an optional code supplied by the seller.Track shipments from seller HomeHome groups shipments looking for a courier, awaiting pickup and out for delivery.Understand shipment and settlement statusesShipment status describes delivery progress; settlement status describes money. One completing does not automatically mean the other has completed.Edit, pause or cancel a shipmentYou can edit before courier acceptance. Once a courier is assigned, actions depend on whether the parcel has physically been collected.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.