OJSTOHelp Center

STEP-BY-STEP GUIDE

Send a help request and follow the reply

A help request handles account or app-use issues through a subject, message and replies tracked in Inbox.

Step 1 — Search first

Open the relevant Help Center guide and follow its steps.

Step 2 — Send a request

Choose Contact support, enter a specific subject and explain what happened. Include the shipment/transaction ID and a relevant image where needed.

Step 3 — Follow the reply

Open Inbox and the request. Read and reply within the same thread.

Before you confirm

A help ticket does not automatically freeze a shipment settlement. Use the dedicated financial complaint workflow for financial disputes.

Do not duplicate the same request or attach passwords, verification codes or unnecessary recipient information.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Does a help ticket freeze settlement? No. Use the shipment financial-complaint workflow for a financial dispute.

You may also need

Communicate through shipment messagesShipment messages connect the seller and assigned courier for the same order and keep communication in context.Rate the seller or courier after deliveryAfter delivery, each party can rate the other, and the average appears beside the account photo.Shipment notifications and wallet emailsNotifications and emails announce new events, while order and wallet details in your account remain the reference.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.