Edit, pause or cancel a shipment

Step 1 — Before acceptance

Open Shipping orders and order details, choose the available edit action and recheck all fields before saving.

Step 2 — After acceptance

Where a change requires removing the courier, use the permitted action before physical collection and check the resulting status.

Step 3 — After collection

Do not treat the parcel as still being with you. Communicate through shipment messages and use the issue/return workflow when needed.

Before you confirm

Cancellation differs from deleting a record. Do not remove a reference needed by a financial review or complaint.

For Ojsto collection, reserve release depends on shipment stage and the return workflow; not every cancellation is an immediate refund.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Can I edit as normal after physical collection? Do not make a change assuming the parcel is still with you. Use shipment messages and the appropriate issue/return workflow.