OJSTOHelp Center

STEP-BY-STEP GUIDE

Choose delivery transport and understand its price effect

Delivery transport is part of the order and affects courier suitability and the base shipping charge.

Step 1 — On creation

The seller chooses motorcycle, car or walking; motorcycle is the initial default.

Step 2 — Before acceptance

The courier checks required transport and weight, and maintains their own transport in My vehicle.

Step 3 — Check the charge

Current car pricing increases the base by 30% and walking reduces it by 30%; extra-weight cost is added unchanged.

Before you confirm

With base 100, weight 4 kg and 5 EGP per extra kg: car is 130 + 15 = 145; walking 70 + 15 = 85; motorcycle 100 + 15 = 115.

Check displayed values because settings can change. Do not accept unsuitable work and then demand an off-order price change.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Does the car percentage also increase extra-weight cost? No. Transport modifies only the base; extra weight is added afterwards.

You may also need

Create a shipping order step by stepAn order records the parcel, recipient, collection method and shipping charge so a courier can choose suitable work.Required order fields and validation messagesField limits keep shipment information clear and usable; validation messages explain invalid entries.Ojsto order ID and your waybill referenceThe Ojsto order ID is the platform shipment reference; the waybill reference is an optional code supplied by the seller.Track shipments from seller HomeHome groups shipments looking for a courier, awaiting pickup and out for delivery.Understand shipment and settlement statusesShipment status describes delivery progress; settlement status describes money. One completing does not automatically mean the other has completed.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.