OJSTOHelp Center

STEP-BY-STEP GUIDE

Request a courier wallet withdrawal

Request a transfer from available wallet credit to a saved payout account; it is reviewed before money is transferred.

Step 1 — Payout account

Add and check your own receiving account under Menu → Payout accounts if needed.

Step 2 — Request withdrawal

Open My wallet → Request withdrawal, select a destination and amount. A reason is optional; no receipt upload is required from you.

Step 3 — Reserve

Submitting reserves the amount so it cannot be spent or withdrawn twice. From 1000 credit, a 500 request leaves 500 available and 500 withdrawal reserved.

Step 4 — Track

Check transfer requests. After actual transfer and confirmation, status becomes TRANSFERRED and the reserve clears without another debit. Email is sent to your registered address if present.

Before you confirm

Only available credit can be withdrawn, not COD holds or existing withdrawal reserves. A withdrawal cannot create new debt.

Cancel before review starts. Once PROCESSING, contact support. Rejection or permitted cancellation returns the reserve to available credit.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Do I upload a receipt to request a withdrawal? No. You choose the amount/destination; transfer execution and proof follow review.

You may also need

Calculate shipping and extra weightShipping combines the base charge after transport adjustment with extra-weight cost, separately from COD.Add a payout account and choose a defaultA payout account receives your withdrawals. You can save multiple destinations and choose a default.Direct collection, Ojsto collection and protectionThe collection choice determines wallet reserves and settlement, without changing the need to collect the correct amount from the recipient.Worked example of COD reserves, fees and settlementThis is an illustrative example, not a fixed quote: courier credit 1000, COD 200 and shipping 200 EGP.Top up courier credit and attach transfer evidenceA top-up starts with an actual transfer to Ojsto’s displayed destination, followed by a review request with amount and receipt.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.