OJSTOHelp Center

STEP-BY-STEP GUIDE

From pickup to confirmed delivery

Correct shipment stages keep sellers informed and prevent financial settlement from starting prematurely.

Step 1 — PICKUP

After acceptance, review pickup address and hours. Use the seller phone available in assigned details when needed.

Step 2 — Collect the parcel

Check contents, weight and details with the seller. Start delivery when the parcel is with you and ready for delivery.

Step 3 — OUT FOR DELIVERY

Follow the recipient details you are permitted to see. Record delivery issues with the correct reason rather than confirming a delivery that did not happen.

Step 4 — DELIVERED

After actual delivery and correct collection, confirm delivery and rate the seller. Check wallet activity for the financial effect.

Before you confirm

The courier collects from the recipient according to the order. Ojsto collection does not mean the recipient automatically paid online.

Ojsto shipping commission applies after delivery confirmation. Collection protection belongs to the Ojsto option and does not replace correct collection.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Can I confirm delivery early to start settlement? No. A status confirmation must reflect what actually happened.

You may also need

Ojsto order ID and your waybill referenceThe Ojsto order ID is the platform shipment reference; the waybill reference is an optional code supplied by the seller.Understand shipment and settlement statusesShipment status describes delivery progress; settlement status describes money. One completing does not automatically mean the other has completed.Choose suitable available shipmentsHome shows available jobs with pickup, destination, weight, collection and shipping charges so you can decide before accepting.Accept and reserve a shipmentAccepting commits you to attend pickup and prevents another courier from taking the same order.Choose delivery transport and understand its price effectDelivery transport is part of the order and affects courier suitability and the base shipping charge.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.