OJSTOHelp Center

STEP-BY-STEP GUIDE

Upload identity images and track account approval

Courier activation needs a portrait and both sides of the identity card, followed by Ojsto review.

Step 1 — Open Edit profile

Use the activation banner or choose Edit profile from Menu.

Step 2 — Upload images

Put your portrait and each ID side in the correct field. Ensure readable text and your own documents.

Step 3 — Check review status

Once all three are submitted, the yellow awaiting-activation state and images should appear. Wait for review rather than repeatedly uploading.

Step 4 — After approval

Acceptance becomes available subject to other requirements. Approved images are locked; contact support for corrections.

Before you confirm

Unapproved accounts can browse but cannot reserve jobs.

Do not upload another person’s ID or send identity documents in public messages or to sellers/couriers.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Why is my approved ID image locked? Approved images are locked to protect identity. Ask support to review a needed correction.

You may also need

Recover your password with an email codePassword recovery uses the email registered to your account and a code sent to it; your old password is never emailed.Protect your account and shipment informationAccount security starts with a private password, verifying who you deal with and sharing shipment data only when necessary.Edit seller profile and company logoEdit your name, company name and contact information in Edit profile; your account role stays fixed.Deactivate your courier accountDeactivate my account disables access without erasing records. Financial and shipment obligations must be cleared first.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.