OJSTOHelp Center

STEP-BY-STEP GUIDE

Deactivate your courier account

Deactivate my account disables access without erasing records. Financial and shipment obligations must be cleared first.

Step 1 — Check obligations

Available credit, reserves and withdrawal requests must be zero, with no outstanding assigned shipments.

Step 2 — Open Deactivate my account

Read the conditions from Menu and confirm if you want to stop using the account.

Step 3 — After deactivation

Normal sign-in is blocked. Contact support if you need reactivation.

Before you confirm

Deactivation does not delete financial history, payment evidence or shipment records.

Do not create another account to bypass obligations on the old one.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Does deactivation erase financial history? No. Access is disabled but history remains; shipments and balances must be cleared first.

You may also need

Recover your password with an email codePassword recovery uses the email registered to your account and a code sent to it; your old password is never emailed.Protect your account and shipment informationAccount security starts with a private password, verifying who you deal with and sharing shipment data only when necessary.Upload identity images and track account approvalCourier activation needs a portrait and both sides of the identity card, followed by Ojsto review.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.