OJSTOHelp Center

STEP-BY-STEP GUIDE

Accept and reserve a shipment

Accepting commits you to attend pickup and prevents another courier from taking the same order.

Step 1 — Prepare the account

Your account must be approved. A disabled acceptance button before approval is expected.

Step 2 — Read the details

Check collection, weight, destination and all available information.

Step 3 — Check credit

Ojsto collection requires available balance covering the full COD. Top up first if it is insufficient.

Step 4 — Confirm pickup attendance

Successful acceptance changes the order to PICKUP, removes it from other couriers’ available jobs and lets the seller track the assignment.

Before you confirm

Acceptance does not mean physical collection has happened. Confirm delivery stages only when they occur.

If another courier took the job or its details changed, refresh. Do not repeatedly try to bypass a status conflict.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Is a disabled button before approval a bug? No. Acceptance needs approval and, for Ojsto collection, sufficient credit for COD.

You may also need

Create a shipping order step by stepAn order records the parcel, recipient, collection method and shipping charge so a courier can choose suitable work.Required order fields and validation messagesField limits keep shipment information clear and usable; validation messages explain invalid entries.Ojsto order ID and your waybill referenceThe Ojsto order ID is the platform shipment reference; the waybill reference is an optional code supplied by the seller.Track shipments from seller HomeHome groups shipments looking for a courier, awaiting pickup and out for delivery.Understand shipment and settlement statusesShipment status describes delivery progress; settlement status describes money. One completing does not automatically mean the other has completed.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.