OJSTOHelp Center

STEP-BY-STEP GUIDE

Protect your account and shipment information

Account security starts with a private password, verifying who you deal with and sharing shipment data only when necessary.

Step 1 — Password

Use a strong password not reused elsewhere, and change it if you suspect disclosure.

Step 2 — Device

Sign out of shared devices and do not leave your account open on a device you do not own.

Step 3 — Information

Use shipment messages. Give support the shipment ID and issue description instead of publishing recipient data.

Before you confirm

Never transfer money based on a number in an outside chat; check the destination displayed inside the Ojsto wallet.

Collection protection does not replace account security or checking shipment information.

Security and protecting your information

Never share your password or verification code, even with someone claiming to represent Ojsto. Contact support through your account and provide only the information needed for the issue.

Common question

Will support ask for my password or verification code? No. Share the account/order reference and necessary issue details, never credentials.

You may also need

Recover your password with an email codePassword recovery uses the email registered to your account and a code sent to it; your old password is never emailed.Upload identity images and track account approvalCourier activation needs a portrait and both sides of the identity card, followed by Ojsto review.Deactivate your courier accountDeactivate my account disables access without erasing records. Financial and shipment obligations must be cleared first.

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.