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OJSTO HELP CENTER

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Choose your seller or courier guide and find the answer you need.

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Help that fits your work

From creating your account to following a shipment and its payment.

I am a seller

Create shipments, follow deliveries and understand collection and your wallet.

Seller guides ↗

I am a courier

Verify your account, choose jobs, deliver shipments and manage wallet credit.

Courier guides ↗

Browse help topics

38 guides

Getting started

3

What is Ojsto and how do you get started?Ojsto connects sellers with couriers and brings shipment tracking, collection and communication into one account.Create a seller account and sign inSellers use the same account in the Ojsto app and seller website, with the same data and shipments.Register as a courier and prepare your accountCouriers register in the app. You can browse before verification, but accepting shipments requires an approved account.

Account & security

5

Recover your password with an email codePassword recovery uses the email registered to your account and a code sent to it; your old password is never emailed.Protect your account and shipment informationAccount security starts with a private password, verifying who you deal with and sharing shipment data only when necessary.Edit seller profile and company logoEdit your name, company name and contact information in Edit profile; your account role stays fixed.View all guides (5) ↗

Shipments & delivery

13

Create a shipping order step by stepAn order records the parcel, recipient, collection method and shipping charge so a courier can choose suitable work.Required order fields and validation messagesField limits keep shipment information clear and usable; validation messages explain invalid entries.Ojsto order ID and your waybill referenceThe Ojsto order ID is the platform shipment reference; the waybill reference is an optional code supplied by the seller.View all guides (13) ↗

Wallet & payments

10

Calculate shipping and extra weightShipping combines the base charge after transport adjustment with extra-weight cost, separately from COD.Add a payout account and choose a defaultA payout account receives your withdrawals. You can save multiple destinations and choose a default.Direct collection, Ojsto collection and protectionThe collection choice determines wallet reserves and settlement, without changing the need to collect the correct amount from the recipient.View all guides (10) ↗

Places & schedules

3

Add pickup places for the courierPickup places are where a courier collects shipments from you, not the recipient delivery addresses.Set courier pickup hoursWorking hours tell the courier when you are available to hand over shipments.Preferred delivery areas and shipment filtersPreferred areas concern recipient destinations only and help control visible jobs and new-job notifications.

Messages & support

4

Communicate through shipment messagesShipment messages connect the seller and assigned courier for the same order and keep communication in context.Rate the seller or courier after deliveryAfter delivery, each party can rate the other, and the average appears beside the account photo.Send a help request and follow the replyA help request handles account or app-use issues through a subject, message and replies tracked in Inbox.View all guides (4) ↗

Need help with your account?

Sign in, open Help Center and send a request with the shipment or transaction ID. Never share your password or verification code.

Seller sign-in ↗Couriers: contact support from Help Center in the app.